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SPA POLICY

Yin Beauty & Arts Spa Policy

All treatments are by appointment only. To ensure your preferred appointment times, please make sure to book your reservations several days in advance.

All appointments are on a first come, first served basis.

7 Days notification is required for booking groups of 4 or more. Deposit is required for groups of 4 or more upon booking. At *Peak Hours, groups of this size must pre-pay.

Upon making an appointment new clients must secure it with a major credit card (Your card will not be charged unless there is a no show for your scheduled appointment)

New clients, for a leisurely and pleasant experience, please arrive 10-15 minutes early for your appointment, for a consultation and to supply basic information about medical history, allergies and contact information. Please be sure to inform your therapist of any medical conditions or pregnancy.

Be Prompt: Please note that your scheduled time is your table time. If you arrive late, you will still be charged for the full session and only be granted the remainder of your session.

Cancellations must be done 24 hours in advance for a single service and 48 hours in advance for multiple services and spa packages. This gives us an opportunity to offer openings to other guests. Cancellations with improper notice will be charged 100% of the service amount.

For no show appointments made with purchased Gift Certificates, or Failed to cancel within 24 hours, the Gift Certificate becomes invalid.

All sales are final; there are no refunds on services and packages – including gift certificates. Services and packages may be exchanged for another service of equal value. Gift Certificates cannot be exchanged for cash or reduced to lower value.

In the event that you are unhappy with the service, please inform your therapist that you would like to discontinue your treatment within the first 15 minutes of your appointment. In this event, we would be happy to dismiss the charges or offer you an alternative treatment.

No returns on opened product ¨C exchanges only. Unopened products may be refunded for 14 days from the date of purchase.

Gratuity is not included in the cost of our services. While tipping is of course optional, for a job well done it is customary to tip 15-20% the cost of the original price of the treatment. You will find envelopes at the front desk or your may hand it directly to your technician.

Loss or Damaged Property ¨C we regret to inform you that we cannot be responsible for loss or damage to personal articles brought in from outside.

Please note: The policy of Yin Beauty & Arts is a standard practice in the Spa industry throughout the country.